Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and without signs of wear, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at hello@neartsinteriores.com. Please note that returns must be sent to the following address: Rua Júlio Dinis 121, H53, 4050-323 Porto, Portugal.

If your return is accepted, you will receive instructions on how and where to send your item. Return shipping costs are the customer’s responsibility. Items sent back to us without a prior return request will not be accepted.

You can always contact us with any return questions at hello@neartsinteriores.com.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-returnable Items

Unique and vintage pieces showing natural wear consistent with their age and the condition described at the time of sale are not eligible for return on that basis.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling-off Period

Regardless of the above, if the items are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As stated above, your item must be in the same condition that you received it, unused and without signs of wear, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will automatically be refunded through your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@neartsinteriores.com.